Terms & Conditions

Bookings & Cancellations

All cleans require the home to be sighted before a quote is provided and services commenced.
Terms and Conditions need to be signed before cleans commence.
All Deep cleans and Move In/ Move Out Cleans require a 50% non refundable deposit to secure your booking.
Client is required to provide two days’ cancellation notice of next scheduled clean.
Client is required to give two weeks’ cancellation notice of ongoing cleans.

If Client cancels with in the 48 hours of their scheduled clean, then 100% fees are still charged and/or non refundable.
If client cancels outside of the 48 hours, then funds will be carried over for the following ongoing cleans;
- Deep Clean, One off clean or Move In/ Move out cleans the difference of the 50% deposit will be refunded to nominated bank account.

Whilst we take every precaution to not break anything or cause any damages, In the case that there is the client will be notified immediately
Client has 24 Hours to make a claim for any damaged items or complaints after a cleaning visit.